Terms of Use
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Terms of Use

TERMS & CONDITIONS

Effective Thursday 19 February 2026


Mimi Nicky Kitchen Pty Ltd trading as Joy & Joy is a licensed off-site catering company operating under the Gold Coast City Council Food Act 2006.

Commercial Other – Subsidiary On Premises Licence
Licence No. 225527
LICENSEE: MIMI NICKY KITCHEN PTY LTD

Joy & Joy and its staff strictly comply with Queensland’s Responsible Service of Alcohol (RSA) laws to ensure safe and legal alcohol service at all events and Queensland food safety laws and regulations.

These Terms & Conditions apply to all catering services provided by JOY & JOY (“the Business”) to Client.

“By providing confirmation of your booking and payment of the required deposit, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.”

  1. Definitions

 

  • “Business” means Mimi Nicky Kitchen Pty Ltd ABN 52 605 603 352 Trading as Joy & Joy.

 

  • “Client” means the person or entity engaging the Business.

 

  • “Event” means the function or service for which catering is provided.

 

  • “Agreement” means these Terms & Conditions together with any written quote or invoice.

 

  • “Services” means catering, food preparation, delivery, staffing, equipment hire, or related services.

 

  1. Quotations, Booking & Confirmation
  • All quotations remain pending until accepted in writing and the non-refundable deposit is paid.
  • Quotes are valid for 14 days from the date they are issued.
  • A deposit of $300 is required to secure the booking.
  • Your requested event date and time will only be locked in and confirmed once the deposit has been received and confirmed by the Business.
  • Deposits are deducted from the final invoice.
  • All event details must be submitted via email or through our website.
  • Final event details, including menu, dietary requirements, event/street address, photos of kitchen or event space, and contact details, must be confirmed 10–14 days prior to the event.
  • Final guest numbers must be confirmed no later than 7 days before the event.
  • A 10% surcharge will be added to all services for a Sunday event and additional surcharges will apply for events held on Public Holidays.

 

  1. Payment Terms
  • Full payment is due five (5) business days prior to the event or upon issue of the invoice, whichever occurs first.
  • Accepted Payment Methods:
  • Electronic Funds Transfer (EFT), cash, or credit card.
  • Credit Card Surcharges:
    • Visa / Mastercard: 1.75% + $0.30 per transaction
    • American Express: 2.9% + $0.30 per transaction
  • Late Payment Surcharge:
  • In the event that payment is not received by the specified due date, the Business reserves the right to impose a late payment surcharge. The surcharge shall be the greater of Fifty Dollars ($50.00) per week (or part thereof), or interest at the rate of eight percent (8%) per annum, calculated daily on any overdue amount, until payment is received in full.
  • Default and Recovery Costs:
  • If the Client fails to make payment in accordance with these terms, the Business reserves the right to recover from the Client all reasonable costs and expenses incurred in pursuing recovery of the outstanding amount, including but not limited to debt collection agency fees, legal fees on a solicitor–client basis, and any associated administrative costs. The Business may also suspend or cancel any future services or deliveries until such time as all outstanding amounts have been paid in full.

 

  1. Menu & Drinks
  • Menus must be finalised 10–14 business days before the event.
  • No external food may be served unless approved in writing, in line with our food safety licence.

 

  1. Staffing
  • The Business provides chefs, event supervisors, waitstaff, and bar staff as required.
  • Staff are rostered based on agreed service times and guest numbers.
  • Staffing is charged at a minimum of 3 hours per staff member, including set-up.
  • Additional travel time may be applicable for non-local events. 
  • Additional hours requested or required on the day will be charged at our current hourly rate and a separate invoice will be sent after the event. 
  • Staff costs + GST.
  • 10% surcharge for Sunday events on all services.
  • Public holiday rates include mandatory staff charges, which are legislated and externally imposed to ensure compliance with Queensland award and staffing requirements.

Please note: Mandatory staff charges for public holidays are non-negotiable to ensure legal compliance and maintain service standards for your event.

 

  1. Responsible Service of Alcohol
  • All the Business staff are RSA certified and follow Queensland liquor laws at all times.
  • We reserve the right to refuse service to intoxicated, underage, or aggressive guests.
  • Alcohol service will cease at the agreed event end time, or earlier if safety is at risk.

 

  1. Cancellation & Rescheduling by Client
  • Cancellation within 24 hours of your event bump in time: 100% of invoice charged.
  • Cancellation within 48 hours of your event bump in time: 50% of invoice charged.
  • Cancellation within 7 business days of your event bump in time: 25% of invoice charged.
  • All cancellations result in loss of deposit.
  • Rescheduling within 7 business days results in loss of deposit, requires a new deposit and are subject to availability.

 

  1. Cancellation by Business

 

If the costs and / or operation costs for your event increase for reasons beyond the Business control, you acknowledge that if agreement and payment of the increased cost is not achieved, we may terminate this Agreement by written notice to you no later than 30 days before your event, in which case, your full deposit will be refunded with neither party having any claim against the other.

 

  1. Price Adjustments

The Business may increase the price of invoices and sales due to supplier cost changes or events beyond our control, with written notice.

 

  1. Allergy Disclaimer
  • Our licensed kitchen handles nuts, seafood, shellfish, sesame seeds, wheat, eggs, fungi, dairy, fruits, vegetables, and meats.
  • We take care with dietary requests but cannot guarantee allergen-free food.
  • Clients must notify Joy & Joy of any severe allergies in advance.

 

  1. Acts of Nature / Pandemic

Neither party is liable for non-performance due to natural disasters, pandemics, civil disturbances, or events beyond reasonable control.

 

  1. Variations and Additional Charges
  • Any variations requested by the Client may result in additional charges.
  • Any extra guests, food, drinks, or supplies beyond the agreed invoice will be charged separately after the event.
  1. Service Period & Overtime

 

  • Catering Service will be provided for the agreed event period.

 

  • Additional service time will be charged on an hourly basis per staff member payable pursuant to clause 11 of the Terms & Conditions. 

 

  1. Staff Safety and Staffing Levels
  • Abuse, threats, assault, or severe verbal abuse towards staff will not be tolerated.
  • Joy & Joy may cease service and report incidents to authorities if required.
  • Joy & Joy is indemnified against claims arising from such incidents.
  • Joy & Joy reserves the right to adjust staffing levels as needed for safety, legal compliance, or to maintain service quality.

 

  1. Venue Cancellation, Access and Conditions
  • The Client is responsible for securing and confirming the venue.
  • If the venue becomes unavailable, cancels, or restricts access for any reason, the Client remains liable for all amounts payable under this Agreement.
  • The Business is not responsible for delays or inability to provide Services due to venue power failure, inadequate kitchen or service facilities, restricted bump-in or bump-out access and if the Business is required to leave the venue earlier than agreed due to venue rules or Client actions, no refund will be provided.

 

 

  1. Council & Venue Compliance
  • The Client is responsible for ensuring the Event complies with venue rules, council requirements and permits.
  • Any fines, penalties or fess resulting from non-compliance will be the Client’s responsibility. 

 

  1. Medical Emergencies
  • The business is not equipped or trained to provide medical care.
  • In a medical emergency, we will call 000 and assist as directed by medical professionals.

 

  1.  Limitation of Liability

To the maximum extent permitted by law, the Business is not liable for:

  • Indirect or consequential loss.
  • Loss arising from guest behaviour or third-party actions

Nothing in these Terms excludes rights under the Australian Consumer Law. 

 

  1. Governing Law

This Agreement is governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of Queensland courts.